UNKO.fun

Support Doc

QuickNAS Support

QuickNAS Support English
中文 English

Updated: February 13, 2026

Support document content

QuickNAS Support

Last updated: February 13, 2026

Need help with QuickNAS? This page explains how to contact us and what information helps us resolve issues quickly.

1. Contact

2. Before You Contact Support

Please prepare:

  • QuickNAS app version and build
  • macOS version
  • Login method used (Direct URL or QuickConnect)
  • Whether the issue happens in direct upload or upload-and-share mode
  • Steps to reproduce
  • Expected result vs actual result

In QuickNAS:

  1. Open Settings
  2. Go to About
  3. Click Report Bug (support@unko.fun)

QuickNAS will prepare an email draft and include recent diagnostic information for your review.

Typical attachments may include:

  • support-info.json (app/environment snapshot)
  • recent-client.log (recent client logs)
  • A ZIP package containing the above files (when packaging succeeds)

You can review and edit everything before sending.

4. Manual Email Template

If you prefer manual email, send to support@unko.fun with:

  • Subject: [QuickNAS Bug] <version> (<build>)
  • Device/macOS details
  • NAS endpoint type (Direct URL or QuickConnect)
  • Error message text (full text if possible)
  • Reproduction steps
  • Screenshots or logs (if available)

5. Common Issues

A. Cannot connect to NAS

Check:

  • NAS address/QuickConnect ID is correct
  • NAS is reachable from your current network
  • Port and protocol configuration are correct for your NAS

B. Session requires login again

This can happen when:

  • NAS session expired
  • Password/OTP changed
  • Account endpoint settings were edited

Use the account detail page to log in again and re-establish session.

C. Upload conflict handling not as expected

Check Settings > General > Duplicate File Handling:

  • Overwrite: replace existing file on target path
  • Skip: skip only the conflicting file; other files should continue

D. Upload and Share package issues

For multiple files (or folder uploads that require packaging), QuickNAS applies the configured package-size limit.

  • Current app limit supports up to 4 GB package size
  • If limit is exceeded, adjust settings or split uploads

6. Support Scope

We can help with:

  • QuickNAS app behavior
  • Login/session flow in QuickNAS
  • Upload/share workflow and settings behavior
  • App log interpretation

We may not be able to provide full support for:

  • NAS firmware/internal server issues unrelated to app behavior
  • Third-party network infrastructure problems
  • Custom scripts/plugins outside QuickNAS

7. Response Time

We aim to respond as soon as possible. Actual response time depends on issue complexity and message volume.

Including complete reproduction steps and logs significantly speeds up triage.