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Support Doc

Idle Startup Support

Idle Startup Support English
中文 English

Updated: March 13, 2026

Support document content

Idle Startup Support

Last updated: March 13, 2026

Need help with Idle Startup? This page explains how to contact us and get the most out of your startup journey.

1. Contact

2. Game Overview

Idle Startup is an incremental/idle game where you build your own AI startup from scratch. Start with a simple idea and grow it into a thriving company through:

  • Acquiring users
  • Generating revenue
  • Hiring team members
  • Developing features
  • Raising funds and expanding
  • Prestige cycles for long-term growth

3. Getting Started

A. Core Gameplay Loop

  1. Users grow over time, bringing in revenue
  2. Revenue converts to spendable cash
  3. Cash is used for investments (hiring, upgrades, features)
  4. Investments improve growth and income efficiency
  5. Reach milestones to unlock new systems
  6. Prestige when ready to restart with permanent bonuses

B. Key Resources

  • Users: Your product’s user base
  • Revenue: Income generated per time unit
  • Cash: Currency for purchases and upgrades
  • Team: Employees who boost efficiency
  • Features: Product modules that enhance performance
  • Prestige Currency: Permanent bonuses across playthroughs

4. Common Questions

A. Why is my growth slow?

Early game is designed to be fast. If growth feels slow:

  • Check if you have available upgrades to purchase
  • Consider hiring team members
  • Unlock new features when possible
  • Prestige if you’ve hit a ceiling

B. How does Prestige work?

Prestige resets your current progress but grants permanent bonuses that make subsequent playthroughs faster and more efficient. Prestige when:

  • You’ve reached a growth plateau
  • The next major upgrade is too far away
  • You want to experiment with different strategies

C. What happens when I’m offline?

Your startup continues to generate resources while you’re away. Offline earnings have a cap to encourage regular check-ins.

D. How do I save my progress?

Idle Startup auto-saves after key actions. You don’t need to manually save.

5. Tips for New Players

  • Focus on user growth early - more users mean more revenue
  • Don’t neglect team hiring - employees provide significant boosts
  • Unlock features as soon as you can afford them
  • Prestige is not a setback - it’s your path to faster growth
  • Check back regularly to collect offline earnings

6. Troubleshooting

A. Game won’t load

  • Ensure you have a stable internet connection (if applicable)
  • Restart the app
  • Check for available updates

B. Progress lost

If you’ve reinstalled or switched devices, progress restoration depends on your platform’s save system. Contact support with your device details.

C. Numbers seem incorrect

If values appear wrong or frozen:

  • Try restarting the app
  • Check if you have any active events or modifiers
  • Contact support if the issue persists

7. Support Scope

We can help with:

  • Game behavior and mechanics
  • Account and save data issues
  • Bug reports and technical problems
  • Feature requests and feedback

We may not be able to assist with:

  • Third-party platform issues (App Store, device OS)
  • Modded or modified versions of the game
  • Issues caused by device modifications

8. Reporting Bugs

When reporting bugs, please include:

  • Device model and OS version
  • App version
  • Steps to reproduce the issue
  • Expected vs actual behavior
  • Screenshots if applicable

Send bug reports to support@unko.fun.

9. Response Time

We aim to respond as soon as possible. Response time depends on issue complexity and message volume.